Error Message: “The operation failed due to an installation problem. Restart Outlook and try again.”
I received this error message this morning when I opened Outlook 2003 with a new user profile. It opened fine with the local Administrator account.
I checked the Windows Event Viewer and there’s a “Warning” entry there for MsiInstaller (Event ID 1004) with a description of “Detection of product… The resource ‘HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Common\UserData’ does not exist.”
Doing the following fixed the problem for me:
- Start -> Run -> type in regedit
- Go to HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Common
- (I recommend that you back up your registry first before making any changes) Right-click on Common -> New -> DWORD Value. Name it UserData
- Double click on the DWORD you just created (UserData) and set Value data: to 1
- Close the Registry Editor and open Outlook again
5 users commented in " Outlook 2003: The operation failed due to an installation problem "
Follow-up comment rss or Leave a TrackbackThanks, this was super helpful. I ended up having to edit a slightly different registry key but you directions still got me going in the right direction.
(instead of in common my error message was in outlook)
You’re welcome
Wow, it did the trick for me too. I also used the folder Outlook instead of Common like Supercow said. I’ve looked and looked online for a solution, this is the only that I have found. Thanks for sharing!
Cool Thanks !
It helped get me to another point where a dialogue popped up and said
Error in registry for extension “exchange extensions”
but yeah thanks for the help so far - at least I am getting somewhere now
Hi Toasty,
This link might help: http://support.microsoft.com/kb/823633
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