Outlook 2003: The operation failed due to an installation problem
February 4, 2008 Comments
Error Message:
The operation failed due to an installation problem. Restart Outlook and try again.
I received this error message this morning when I opened Outlook 2003 with a new user profile. It opened fine with the local Administrator account.
I checked the Windows Event Viewer and there’s a “Warning” entry there for MsiInstaller (Event ID 1004) with a description of “Detection of product… The resource ‘HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Common\UserData’ does not exist.”
Doing the following fixed the problem for me:
- Start -> Run -> type in regedit.
- Go to HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Common (or HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook as others have pointed out, please check your event logs to see which one you need to select (thanks to Supercow for noticing this)).
- (I recommend that you back up your registry first before making any changes) Right-click on Common -> New -> DWORD Value. Name it UserData.
- Double click on the DWORD value that you just created (i.e. UserData) and set Value data: to 1.
- Close the Registry Editor and open Outlook again.